Privacy Policy

This is the website of:

Dover Energy, Inc dba Cook Compression
11951 N Spectrum Blvd
Houston, TX 77047 USA

You can contact us via e-mail at info-cook@doverprecision.com or you can call us at +1 (262) 506-3084.

We collect the following personal data through the Cook website:

1. Contact information – that is, information such as your full name, email address, mailing address, telephone number;
   • This information is collected on various forms on the website and is completely voluntary.
2. Information related to customer surveys, promotions, and/or offers (e.g., preferences, demographics, interests, etc.);
3. Information about the device you use to access the Cook website (e.g., IP address, browser); and
4. Information about your activity on the Cook website (e.g., time and date of your visit, pages visited, length of visit).

We use the personal data we gather about you for the following purposes:

1. To understand your needs, provide you with a better service, and respond to your inquiries;
2. For internal record keeping;
3. For internal analysis to see how many unique visitors visit the Cook website and to measure the areas of the website that are of most interest to visitors;
4. To administer promotions, services (e.g., responses to inquiries) and offers which you register for;
5. Subject to the provisions below, we will also use your personal data for other marketing-related purposes (e.g., serving up ads, suggesting additional resources that may be of interest based on past requests); and
6. To improve the products and services offered through the Cook website.

To the extent permitted by applicable law, Cook may also use your personal data as we believe to be necessary or appropriate:

1. Under applicable law, including laws outside your country of residence;
2. To comply with legal process;
3. To respond to requests from public and government authorities including public and government authorities outside your country of residence;
4. To enforce our terms and conditions;
5. To protect our operations or those of any of our Affiliates;
6. To protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and
7. To allow us to pursue available remedies or limit the damages that we may sustain.

Where required by local law, we will obtain your prior consent:

1. In order to send you marketing communications about Cook; and
2. In order to provide your personal data to Cook Affiliates (i.e., brands within the Dover Precision Components family) for their marketing purposes; and
3. In order to provide your personal data to other partners for joint marketing efforts.

Please note that you always have the right to withdraw your consent.

Otherwise we may contact you by email, phone, fax, mail, or other means unless you direct us not to do so.

We may use your personal data for our own marketing purposes, including but not limited to notifying you of new services, offers or other information via mail, email, telephone, text message, and other means.

If you do not want us to use your personal data for marketing purposes or to provide your personal data to Cook Affiliates or other partners for their marketing purposes, you may opt-out of such uses by notifying us in accordance with the procedure set forth below under the heading “Rights to Your Personal Data.”

We may share your personal data with our Affiliates (i.e., affiliated businesses within the Dover Precision Components family) in pursuance of the purposes set out in section 3 above.

We may share your personal data with third party service providers (including contractors who provide services to us) to assist with any of the uses of personal data described above. Additionally your personal data may be provided to marketing automation platforms that we use to assist us in understanding who is visiting our website. For further information see our Cookie Notice.

We may also disclose your personal data to third parties if disclosure is required to comply with applicable laws or regulations; comply with legal process or a court order; to respond to requests from public and government authorities; or if disclosure is necessary to enforce our Privacy Policy and/or Terms of Use; to protect your safety or security; to protect our rights, the safety and security of our site and property or that of Cook Affiliates or third parties; to allow us to pursue available remedies or limit the damages we may sustain.

We may share or transfer your personal data to a third party if Dover enters into, or is involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of its assets.

Under the laws in the EU, we are required to identify the lawful bases for which we use your personal data. These are:

1. Legitimate Interest – we have a legitimate interest in contacting you where you provide us with your details, to manage our relationship with you and to monitor and improve the use of the Cook website and to send you marketing communications.
2. Consent – where we have, as required by local law, collected your consent in order to send you marketing communications.
3. Compliance with a legal obligation – where we are required to collect and disclose your personal data because we are subject to a legal or regulatory obligation.

We do not intend to collect any sensitive personal data (which is defined under EU law to include, for example, personal data on ethnicity, racial origin and health) through the Cook website.

Where we rely on the legitimate interest lawful basis to use your personal data, you always have the right to object to such use by contacting us using the details above.

Where we rely on your consent to use your personal data, you always have the right to withdraw your consent at any time by contacting us using the details above.

We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the personal data we collect online. However, we are not able to guarantee the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us (e.g., via the “Contact” tab or similar features on the Cook website). We reserve the right to use and disclose such non-confidential information as we deem appropriate in compliance with applicable law.

We will retain your personal data for as long as:

1. We have a relationship with you;
2. We are required by law; or
3. We need to in order to protect ourselves as a business or protect any other third party.

If you have any questions about our retention policy, please contact us using the details set out above.

As a global organization, we will transfer your personal data across borders. Dover Energy, Inc dba Cook Compression is based in the US although our Affiliates are located in countries worldwide. Where a transfer of personal data across borders is required to comply with applicable laws, we will implement appropriate or suitable safeguards (such as EU Commission approved Standard Contractual Clauses) to protect that personal data. Please contact us using our details above should you require further information.

The Cook website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the web site in question.

Under certain laws, you have the right to seek access to your personal data, seek rectification or erasure of your personal data, restrict our use of your personal data, object to our use or request data portability. Please contact us if you wish to exercise any of these rights.

In any event, you can always ask us for more information about the people who will be able to see and access your personal data.

In accordance with applicable laws, you may choose to restrict the collection or use of your personal data by us by emailing us at info-cook@doverprecision.com. This includes where you:

1. Have previously not objected to us using your personal data for our direct marketing purposes but now wish to opt out of receiving future marketing emails from us;
2. Want to opt out of any new uses of personal data permitted by this Privacy Policy caused by changes in our information practices;
3. Do not want us to share your personal data with Affiliates or other partners for marketing purposes;
4. Believe that personal data we are holding on you is incorrect or incomplete so that we can consider your concern and, where appropriate, we will promptly correct any personal data found to be incorrect. Or, you may contact us if you wish to review or change your personal data by using the “Contact” tab on our home page; or
5. Do not want to be contacted by us in the future (unless you initiate the contact).

You may also write to us at the above address (located at the beginning of this Privacy Policy) or call us at +1 (262) 506-3084.

We do not knowingly collect or allow the collection of personal data from persons under the age of 18. If you are the parent or guardian of a person under the age of 18 and believe that the person has provided personal data to us, please contact us at info-cook@doverprecision.com.

When you visit the Cook website, we may use “cookies” and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. You may delete cookies from your computer or set your browser to reject cookies. However, doing so may limit some functionalities of our site. Please see our Cookies Policy for more information about our use of these technologies on the Cook website.

You have the right to complain about our use of your personal data. Please contact us using the contact details set out above.

Depending on where you are located, you may also have a right to complain to your local data protection regulator.

We may update this Privacy Policy by posting a new version on our website. If we update this Privacy Policy in a way that significantly changes how we use your personal data, we will bring these changes to your attention where reasonably possible. Otherwise, we recommend that you periodically review this Privacy Policy to be aware of any other revisions.